Deliveries & Returns

Delivery

Currently, we only deliver to the United States and United Arab Emirates. All prices on Modelala include duties, however your order may be subject to a delivery fee, depending on the option you select. We offer free ground shipping with an estimated processing and delivery period of 2-3 weeks from your order date. For shipping of within 5-7 days via DHL, that option is also available for all clothing. If your order is $250 and above, DHL shipping is included for free.

If you have any queries, please do not hesitate to email our Personal Service team at [email protected]

 

Returns

All items must be returned new, unused and with all Modelala packaging or designer or manufacturer tags attached where applicable. Returns that do not meet our policy will not be accepted and sent back to the customer. To initiate a return simply email [email protected]

Repeated Returns

We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your Modelala account.

Late Returns

Your purchase should be sent back to us within 20 days of receiving your order. Returns outside of this period may be accepted at the discretion of Modelala.

Clothing

Please take care trying on items as all products must be returned in a new and unused condition with all Modelala information and packaging still attached if applicable.

Bags

Please handle light-colored bags carefully if you are still deciding whether you will be keeping the item. Please note that dark items of clothing can transfer dye to light-colored bags.

Faulty goods

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.

If your item is faulty when you receive it, you can return it for a refund within 30 days from the date you received it. If you have owned your item for longer than this, and certainly over 6 months, then please contact Customer Care.

Colors

We have made every effort to display the colors of our products that appear on Modelala as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor’s display of a color will be completely accurate.

Final Sale

During our sale clearance, products marked as Sale Final cannot be returned or exchanged.